Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stacynvargas@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stacynvargas@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stacynvargas@gmail.com.

 

Shipping & Returns Policy — Unclaimed Treasures

Last updated: September 2026

Processing & Dispatch

Orders are typically processed within 7-10 business days (Monday–Friday, excluding federal holidays). Once your order ships, you'll receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to become active after your label is created.

Shipping & Carrier Handoffs

We ship via major carriers including UPS and USPS. Depending on your location and package size, your shipment may transfer between carriers during transit — for example, UPS may hand off your package to USPS for final-mile delivery. This is normal and your tracking number will continue to work throughout the journey.

Estimated delivery times after dispatch:

  • Standard shipping: 5–10 business days
  • Expedited shipping (where available): 2–5 business days

These are estimates only. Actual delivery times depend on your carrier and location and are not guaranteed.

Delivery Delays

If your tracking shows no movement for 5 or more business days, or if your estimated delivery date has passed, please contact us so we can investigate with the carrier on your behalf.

To report a delay, email us with:

  • Your order number (format: #XXXX)
  • Your full name and shipping address
  • A screenshot or description of the current tracking status

We'll follow up within 2 business days.

Address Changes

Address changes cannot be guaranteed once a label has been created. If you need to update your shipping address, contact us immediately after placing your order. We'll do our best to make changes before dispatch, but we cannot be held responsible for packages delivered to an address you provided at checkout.

Mystery Box Contents & Condition

Our mystery boxes contain pre-owned, surplus, or unclaimed items sourced from various origins. Because of this:

  • Contents vary — no two boxes are identical, and specific items cannot be requested, guaranteed, or exchanged for preference reasons.

If an item arrives damaged beyond how it’s described, or if your box is missing items listed as guaranteed (e.g., a stated item count), please contact us within 7 days of delivery.

Returns & Refunds

What's Eligible for Return

We accept return requests for:

  • Items that arrived damaged beyond their listed condition grade
  • Items that are non-functional when functionality was represented in the listing
  • Orders where the wrong box tier was shipped

Final Sale — Not Eligible for Return

The following are not eligible for returns or refunds:

  • Mystery box purchases where contents match the listed condition grade
  • Items returned due to preference, change of mind, or buyer's remorse
  • Items damaged after delivery
  • Digital items or gift cards

How to Submit a Return Request

  1. Email us within 7 days of your delivery date (per your tracking confirmation).
  2. Include your order number, a brief description of the issue, and photos of the item(s) and packaging.
  3. We'll respond within 2–3 business days with next steps. Do not ship anything back without approval — unauthorized returns cannot be accepted.

Refund Timing

Once a return is approved and (if required) the item is received:

  • Refunds are issued to your original payment method within 5–7 business days.
  • Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.
  • Store credit may be offered as an alternative at our discretion.

Contact Us

For all shipping questions, return requests, or order issues, please reach out via our contact form or email. Always include your order number when writing to us — this helps us locate your order quickly and respond faster.

This policy applies to orders placed through buyunclaimedtreasures.com. We reserve the right to update this policy at any time; changes will be reflected by the updated date above.